FAQs

How can I place an order?
Simply browse our website, add items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase

What payment methods do you accept?
We accept major credit/debit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and other secure payment options.

Can I modify or cancel my order after placing it?
If your order has not yet been processed, you may be able to modify or cancel it. Please contact our support team as soon as possible.

How long does shipping take?
Standard shipping typically takes 15-21 business days. Expedited shipping options are available for faster delivery. Please allow 3 to 5 days for processing of all orders.

What is your return policy?
We offer replacements within 10 days of delivery if the item is damaged or defective during shipping.

Are your products safe for all pets?
Yes, we carefully source and test our products to ensure they are safe and suitable for pets. However, always check product descriptions and consult your veterinarian if needed.

How can I contact customer support?
You can reach us via email, live chat, or our contact form. Our support team is available Monday–Friday from 9 AM to 6 PM (EST).